For a good time…call a Travel Agent!
That’s what it reads on a string backpack I carry every now and then. I often forget about it until someone stops me to ask if I’m a travel agent or if travel agents still exist.
Yes, thankfully, travel agents still exist. They’re also sometimes referred to as travel counselors. But no matter what you call them, they are there not only to help you plan a good time—a good agent has your back, as well.
As wonderful as online shopping has made our world, lately I’ve run into a lot of people who are completely overwhelmed by it. Unless you know exactly what you’re looking for, the time-suck that you can get dragged into by shopping for something as simple as a sweater often takes you on a never-ending journey when it comes to planning a trip online. And with consumers wanting more memorable experiences, leaving that solely to the online distribution channel is pretty risky.
Yes, the Internet is a wonderful thing but at some point you just need to have a conversation. You need the human touch. Human touch brings inspiration and creativity. That creativity comes from listening to your customer and asking the right questions.
Last month I attended The New York Times Travel Show in NYC and sat in on a panel discussion between industry experts called Forecasting the Future of Travel – Where Will We Be in the Next 10 Years. Much of the focus was on the power of technology in relation to travel agents. The question of whether all these travel technology options would at some point make agents obsolete hung in the air, so it was refreshing to hear panelists Peter Greenberg, CBS News travel correspondent, Arabella Bowen, editor in chief, Fodor’s Travel, David Pavelko, director, Google Travel, Google Inc, and Wendy Perrin, travel advocate, TripAdvisor, rally around the value of the travel agent. While they all made nods to technology, the consensus was that technology doesn’t provide service.
There was a bit of myth-busting too. We hear terms thrown around all the time about what the data is showing. “Big data solves a lot [of problems], but it doesn’t solve the surprise and delight of discovery,” said Arabella Bowen, editor-in-chief of Fodor’s Travel. “There’s no way to get an experience like that except with a travel agent.” Their bottom line was technology can’t replace travel agents.
As technology continues to innovate, travel agents will need to adapt to those innovations and use them to better service their customers. Expert travel agents know how to navigate the online and offline world. They use the best of both worlds to their advantage, combining their knowledge and expertise to provide you with the best possible service.
Finding an agent who specializes in a specific destination or certain type of travel provides more customization around your journey, making for a more targeted experience. This doesn’t mean you can’t still go off and do your own thing. It just means that they’ve done the groundwork for you to get your trip off on the right foot. They are also your go to person should anything go wrong, a human touch. Something the Internet certainly can’t replicate.
If you’ve never used a travel agent and are interested in working with one, T+L’s A-List Travel Agents is a good place to start. It’ll give you an idea of why it just might be worth your while to get a relationship going with a good one.
So, yeah, for a good time—call a travel agent.